Quick question: which is the most visible company of the last 20 years in India? Infosys is the name more likely than not that you will name. At its core, the Infosys business model is nothing highbrow. It mostly ships fairly mundane information technology tasks like developing and maintaining an application to India, or remotely manages a client's network from here.
Where it shone was in the way it ran its business: sharing wealth with employees, refusing to grease palms, focusing on systems and processes to sustain business, encouraging meritocracy, and obsessing over quality of work and delivery. Business in India, until then, was run by rules set by the government or business families whose outlook was more that of traders. Infosys and its middle class founders not just inspired businesses around the country to change but even forced change through reforms of corporate laws.
By Anusha Subramanian, Anand Adhikari, K.R. Balasubramanyam, Rajiv Bhuva, Josey Puliyenthuruthel,G. Seetharaman and Sunny Sen