Business Today
"Important to Manage Intent and Impact During Transformation"

Manish Bhatnagar, MD, SKF India

Manish Bhatnagar, MD, SKF India

What was the problem you were grappling with?

Early on in my career, I was responsible for driving strategic initiatives for a large corporation. However, I was unable to execute them because of resistance from existing teams who were sceptical...There were times when I felt that the entire system was plotting against me. It was frustrating and I was on the verge of quitting my job.

Who did you approach?

I approached one of the HR business partners with whom I had developed a good personal rapport.

What was the best advice you ever received?

The advice I received was more than just that. It made me reflect on how my actions could have led to the conflict between the teams and me. I was told that my initiatives and plans, while good, lacked a buy-in from all stakeholders. Many of them were not consulted while the plans were made, and therefore there was a lack of ownership from them when they were asked to execute them.

How effective was it inresolving your problem?

I learned to redo my entire approach for driving change management, and it has stood me in good stead throughout my career since then. I also realised the difference between intent and impact, and how important it is to manage both during any such transformation.

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