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Cover story | March 21, 2021

The Epic Shift

The Epic Shift

Digitisation and proposed ARC for bad loans and development financial institution will help the banking industry reboot. The 25th edition of the BT-KPMG Best Bank Study brings you future ready banks and Fintechs

Editor's Note

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Banking's Soul-search

If the Indian economy has to accelerate to rapid growth, the Rs 180-lakh-crore banking industry will have to play a pivotal role. But, for that, its loan book will have to expand multi-fold

Leadership Spotlight

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"Make Up Your Mind Whether You Are in or You Are Out"

Rajesh Gopinathan, MD & CEO, Tata Consultancy Services

Event

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Business Leaders of Tamil Nadu

Business Today awards in Chennai saw Tamil Nadu CM Edappadi K. Palaniswami announce investments worth Rs 10 lakh crore, creating employment opportunities for 20 lakh people over next four years

India's Best Banks

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Tech Powering Finance

From digitising employee benefits to powering Fintechs and neo-banks to providing seamless digital services, Zeta has been upping its game

Best of New Breed Banks

Laser-sharp focus on asset quality helps Utkarsh maintain lead over others

Adapting to Change

Rapid digitisation and scaling up of non-banking businesses, from cards to insurance and MFs to YONO, have helped SBI transform itself

Shifting Gears

Travel-focussed payment solutions firm PayMate hit a roadblock post Covid-19, but focus on other areas such as invoice discounting helped in damage control

Turnaround Strategy

Focus on operating profit and building a low-cost franchise have helped the country's second-largest private bank claim the top position

How We Did It

The methodology behind the BT-KPMG Best Banks Survey 2020

Building on Growth 2.0

HDFC Bank refused to compromise on profitability and tapped semi-urban and rural markets to emerge far ahead of rivals

Steady Player

A push for products that consume less capital has helped Federal Bank build a rock-steady institution

Technology Will Be the Deciding Factor

Banks' ability to transform themselves with speed and agility to survive the next revolution will determine the winners and losers

A Cross Border Crusader

Bank of America won by focusing on large Indian firms and multinationals

Beyond Microfinance

Five-year-old Bandhan Bank has expanded its loan book across housing, personal and gold loans in under-served and unbanked geographies

Game Changer

After building India's second-largest bank, Aditya Puri is set to impact other sectors

Network

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Takkar's Golfing Lessons

"Golf is a long game, and so is business. You always need to think long-term. It also teaches you not to get frustrated and have patience," says Ravinder Takkar, MD and CEO, Vodafone Idea

Finding Physics

"I used to take special permission to go to the IIT Delhi library to read research papers," says Amit Sharma, Founder and CEO of ShopX

On a Different Note and Scale

"A well-rounded personality makes for a happier life than a zealous pursuit of one's professional career," says N.K. Singh, Chairman of the 15th Finance Commission

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